Background:

• MTVH: One of the largest UK housing associations, managing over 57,000 homes

• Objective: Automate service charge processing, reducing errors and improving transparency

Challenges:

• Legacy systems lacked core processing functionality, creating a reliance on spreadsheets, increasing error risks and revenue loss

• Lack of transparency in current systems, creates problems and manual effort to resolve customer queries and complaints.

Solution:

• MTVH adopts BRX Technology's Service Charge Pro, a solution developed in collaboration with their team and residents to meet housing sector needs.

• Focus on real-time processing and reducing manual workloads